I'd been putting up with a slow laptop for two years because I was afraid to mess it up more. FixGuide walked me through it, explained exactly what was happening, and now it runs like it's brand new. I finally understand why it was slow.
Plain-English Tech Support
Fix Your Computer Problems —
Without the Stress
SL
MR
DT
4,800+ people fixed their tech problems this month
Problem solved in 18 min
avg. resolution time
Real results for real people
4,800+
Problems solved this month
18 min
Average fix time
97%
Customer satisfaction
$0
Jargon, judgment, or condescension
Secure remote sessions
Available 7 days a week
Satisfaction guaranteed
Real humans, not bots
How FixGuide Works
Help that feels like a friend, not a repair shop
We built FixGuide because most tech support makes you feel stupid. Ours does the opposite.
Tell us what's going wrong — in your own words
No forms to fill out, no ticket systems, no tech jargon required. Just tell us what your computer is doing (or not doing), exactly as you'd explain it to a friend.
- Chat, call, or type — your choice
- No appointment needed — get help right now
- We ask simple follow-up questions, not tech trivia
A real expert walks you through it — step by step
Our guides don't just fix the problem and disappear. They explain what's happening and why, so you understand your computer better than you did before. No condescension, no rushing.
- Certified technicians who know how to teach
- Screen sharing so you can follow along in real time
- Plain-English recap sent after every session
Common problems we solve every day
If your computer is giving you grief, you're probably not alone. These are the issues we help people with most often.
Computer running slowly
Virus or malware removal
Wi-Fi and internet issues
Printer won't connect
Windows or Mac update problems
Password reset and account access
Email setup and troubleshooting
Data backup and recovery
What people say
People like you, problems solved
I run a small bakery and my computer was my biggest headache. The tech who helped me didn't talk down to me once. He fixed my printer problem, showed me why it kept happening, and wrote out steps I can follow if it ever comes back.
My daughter lives across the country and I hate bothering her with computer stuff. FixGuide is exactly what I needed — patient, clear, and they don't make you feel bad for not knowing. I actually learned something this time.
4.9 out of 5
from 1,200+ reviews
Simple, honest pricing
Less than a trip to the repair shop — and you learn something too
No hidden fees. No "diagnostic charges" before anything's fixed. No charging you $150 to tell you to turn it off and back on again. Just clear, flat-rate help when you need it.
Fixed price, no surprises
You know exactly what you'll pay before we start
Satisfaction guarantee
If we don't fix it, you don't pay
Real expert, every time
No bots, no scripts — a certified technician who listens
Most popular
Single Session
One problem, fully resolved
$49 /session
- Live expert session (up to 60 min)
- Screen sharing for real-time guidance
- Plain-English summary after your call
- Free follow-up within 48 hours
- Secure, monitored remote access
No credit card until we start. Cancel anytime.
Need ongoing help? Ask about our Monthly Plan — $79/mo
Questions answered
Things people usually wonder about
Do I need to bring my computer anywhere?
Not at all. Everything happens remotely — through a secure screen-sharing session, your expert sees exactly what you see and walks you through fixing it, step by step. You stay home, your computer stays home.
Is it safe to let someone access my computer remotely?
Absolutely. We use encrypted, industry-standard remote access software. You watch everything happen on your screen in real time, and you can disconnect the session instantly at any point. We never access your computer without your knowledge or permission.
What if my computer problem isn't fixed?
You don't pay. Simple as that. If our expert can't resolve your issue during the session, we'll either schedule another session at no charge or refund you completely. We'd rather earn your trust than your money.
I'm not very technical. Will I understand what's happening?
That's exactly who we built FixGuide for. Our experts are trained to explain things without jargon — the way a patient friend would. And after every session, we send you a plain-English summary of what happened and what to do if it ever comes up again.
How quickly can I get help?
Usually within a few minutes. Our experts are available seven days a week, and most sessions start within 15 minutes of booking. No appointments, no waiting rooms, no hold music.
What computers do you support?
We support Windows PCs, Mac laptops and desktops, and Chromebooks. Whether you're on Windows 10, Windows 11, or the latest macOS, our experts know their way around.
Still have questions? Talk to us directly
You don't have to figure this out alone
Your tech should work for you.
Let's make that happen.
Whether your computer is crawling, won't connect, or doing something baffling — a real expert is ready to walk you through it right now. No jargon, no waiting, no judgment.
No credit card until we start. Satisfaction guaranteed or your money back.
Sessions start in minutes
No scheduling, no waiting rooms
Secure and private
Encrypted, you control the session
Fixed or free
If we don't solve it, you don't pay